Refund Policy

At Tickety.co.bw, we aim to provide a secure and transparent ticketing experience. This Refund Policy outlines the conditions under which refunds are processed for ticket purchases.

1. General Refund Policy

• All ticket sales are final unless specified otherwise by the event organizer.
• Refunds will only be issued in accordance with the refund policy set by the event organizer.
• Tickety acts as a ticketing platform and is not responsible for issuing refunds directly unless stated.

2. Event Cancellations

• If an event is canceled, ticket holders will be eligible for a full refund.
• Refunds will be processed automatically or as per the event organizer’s instructions.
• Processing time for refunds may vary depending on the payment method used.

3. Event Rescheduling

• If an event is rescheduled, tickets will remain valid for the new date.
• Refunds may be offered if you cannot attend the rescheduled event, subject to the organizer’s policy.

4. Duplicate or Incorrect Transactions

• If you were charged multiple times for the same ticket purchase, contact us immediately for a review.
• Refunds for incorrect transactions will be processed upon verification.

5. Non-Refundable Situations

• No refunds will be issued for change of mind or personal circumstances.
• No-shows or failure to attend an event are not eligible for refunds.
• Service fees and transaction fees are non-refundable unless stated otherwise.

6. How to Request a Refund

• To request a refund, contact support@tickety.co.bw with your order details.
• Refund eligibility will be determined based on the event organizer’s policy.
• If approved, refunds will be processed within 7-14 business days.

7. Chargebacks & Disputes

• Unauthorized chargebacks may result in account suspension.
• If you have an issue, contact our support team before disputing a charge with your bank.

8. Contact Us

If you have any questions regarding our Refund Policy, please contact:

Email: support@tickety.co.bw

Last Updated: 12 March 2025